1. INTRODUCTION AND OUR COMMITMENT

Quality Metal Building LLC ("Quality Metal Building," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in clear, accessible language how we collect, use, disclose, store, and protect your information when you:

• Visit our website at https://qualitymetalbuildingllc.com/
• Contact us for quotes or information
• Purchase our metal building products and services
• Interact with us through any channel

We comply with all applicable privacy laws including GDPR, CCPA, and other regional privacy regulations.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Contact Information:

• Full name
• Email address
• Phone number
• Physical address (billing and delivery)
• Company name (if applicable)

Project Information:

• Type of metal structure needed (garages, RV carports, workshops, barns, commercial structures)
• Dimensions and specifications
• Installation location
• Customization preferences
• Project timeline

Financial Information:

• Payment method details (processed securely through third-party providers)
• Billing information
• Financing or rent-to-own application data
• Credit information (only when applying for financing)

Communications:

• Inquiries and questions
• Quote requests
• Customer service interactions
• Feedback and reviews

2.2 Information Collected Automatically

Technical Data:

• IP address
• Browser type and version
• Device information (type, operating system)
• Time zone settings
• Browser plug-in types and versions

Usage Data:

• Pages visited and time spent
• Click patterns and navigation paths
• Search queries on our site
• Referring website
• Exit pages

Cookies and Similar Technologies:

• Session cookies (expire when you close your browser)
• Persistent cookies (remain until deleted)
• Analytics cookies
• Preference cookies

3. LEGAL BASIS FOR PROCESSING

We process your information based on:

• Contract Performance: To fulfill our services and deliver your orders
• Legitimate Interests: To improve our services and protect our business
• Legal Compliance: To meet legal obligations
• Consent: Where you have given explicit consent
• Vital Interests: To protect someone's life or safety

4. HOW WE USE YOUR INFORMATION

We use your information exclusively for:

Service Delivery:

• Processing and fulfilling orders
• Coordinating delivery and installation
• Providing customer support
• Managing warranty claims

Business Operations:

• Improving our products and services
• Analyzing website performance
• Preventing fraud and security threats
• Complying with legal obligations

Communications:

• Order confirmations and updates
• Responding to inquiries
• Service announcements
• Marketing (only with your consent)

5. DATA SHARING AND DISCLOSURE

We share your information only with:

Service Providers (under strict contracts):

• Delivery and installation partners
• Payment processors (PCI-DSS compliant)
• Cloud storage providers (SOC 2 certified)
• Email service providers

Financial Partners:

• Only when you apply for financing options
• Shared minimally and securely

Legal Requirements:

• Law enforcement (with valid legal process)
• To protect rights, safety, or property
• In connection with legal proceedings

Business Transfers:

• If we merge, sell, or reorganize
• Your data protection rights will be maintained

6. DATA SECURITY

We implement industry-leading security measures:

Technical Safeguards:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems
• Access controls and authentication

Organizational Measures:

• Employee privacy training
• Confidentiality agreements
• Limited access on need-to-know basis
• Regular security updates
• Incident response procedures

Physical Security:

• Secure facilities
• Restricted access to servers
• Environmental controls

7. YOUR PRIVACY RIGHTS

8. COOKIE POLICY

Types of Cookies We Use:

Essential Cookies:

• Required for website functionality
• Cannot be disabled

Analytics Cookies:

• Help us understand site usage
• Improve user experience

Preference Cookies:

• Remember your settings
• Personalize your experience

Managing Cookies:

• Browser settings to block/delete cookies
• Opt-out links in cookie banners
• Email us for assistance

9. DATA RETENTION

We retain your data only as long as necessary:

• Customer Data: 7 years after last transaction (for warranty/tax purposes)
• Quote Requests: 2 years (unless you become a customer)
• Marketing Lists: Until you unsubscribe
• Technical Logs: 90 days
• Cookies: Varies (session to 2 years)

10. INTERNATIONAL TRANSFERS

If you're accessing our services from outside the United States:

• Your data may be transferred to the US
• We ensure appropriate safeguards
• We comply with GDPR requirements for transfers
• You have the right to know about these safeguards

11. CHILDREN'S PRIVACY

• We do not knowingly collect data from anyone under 16
• Our services are not directed to children
• If we discover child data, we delete it immediately
• Parents can contact us about their children's data

12. THIRD-PARTY LINKS

Our website may contain links to third-party sites:

• We're not responsible for their privacy practices
• Review their privacy policies
• We don't control their data collection

13. ACCESSIBILITY

We are committed to making this policy accessible:

• Available in alternative formats upon request
• Compatible with screen readers
• Written in plain language
• Contact us if you need assistance

14. CALIFORNIA RESIDENTS (CCPA)

Additional rights for California residents:

• Right to know categories of data collected
• Right to know purposes of collection
• Right to non-discrimination
• Right to opt-out of "sales" (we don't sell data)
• "Shine the Light" rights

15. EUROPEAN RESIDENTS (GDPR)

Additional rights for EU/EEA residents:

• Lodge complaints with supervisory authorities
• Enhanced consent requirements
• Data protection by design
• Privacy impact assessments
• Data Protection Officer contact (if applicable)

16. DO NOT TRACK

We honor Do Not Track signals by:

• Not tracking users across websites
• Limiting data collection
• Respecting browser privacy settings

17. CHANGES TO THIS POLICY

We may update this policy:

• Notice provided for material changes
• Email notification for significant updates
• 30-day notice for adverse changes
• Previous versions available upon request

18. CONTACT INFORMATION

19. COMPLAINTS

If you're unsatisfied with our privacy practices:

1. Contact us directly first
2. We'll investigate and respond within 30 days
3. You may contact relevant authorities:
   • Florida Attorney General
   • Federal Trade Commission
   • Your local data protection authority

20. GOVERNING LAW

This policy is governed by:

• Laws of the State of Florida
• Federal laws of the United States
• Applicable international treaties